Privacy Policy

1.1 Account and profile information you provide:

• Name, email address, phone number, and country.
• Trading profile you choose to share: trader type, broker or prop firm, account size, markets, experience, and interests.
• Support messages and any other information you send us.

1.2 Authentication data:

• If you sign in with a third-party provider (for example Google), we receive your name, email, and a provider identifier. We never receive your third-party account password.

1.3 Broker-connection and service data (for the MA Model Trading Bot / MA AI):

• When you connect the MA Model Trading Bot (an automated cBot / Expert Advisor) or MA AI, you provide details about your own trading account: platform (cTrader / MetaTrader 5), broker or prop firm, account number/login, and server, and you generate the API/connection token or credentials that the software uses to place orders on your own account. We use these to configure and run the software and to issue and manage your license key(s).
• We do not collect, and you should never share, your broker withdrawal password. We do not hold your funds and do not have trading or withdrawal authority over your account.
• We treat account-connection details as sensitive and limit access to what is needed to operate the Service.

1.4 Third-party platform usernames:

• For indicators, we store the trading-platform username (for example your TradingView username) you provide, so we can grant invite-only access.

1.5 Payment information:

• Payments are handled by our third-party payment processor. We do not store your full card number. We may receive limited transaction data such as subscription status, the last digits of your card, billing country, and payment confirmations.

1.6 Technical and usage data:

• IP address, device and browser information, and basic usage analytics such as pages viewed and features used, collected automatically as you use the Service.

1.7 Communications and community activity:

• Records of emails, broadcasts, notifications you receive, your subscription preferences, and content you post in community spaces (for example Discord, which is governed by its own privacy policy).

We use your information to:

• create, secure, and authenticate your account and sign-ins;
• provide, operate, and personalize the Service and its features (signals, the MA Model Trading Bot, MA AI, indicators, education, mentorship, community, bonuses, and the performance dashboard);
• issue and manage license keys and grant access to gated products;
• process subscriptions, payments, and cancellations;
• schedule and manage mentorship bookings;
• send transactional emails (verification, password reset, welcome, receipts, booking confirmations) and, with your consent, updates and marketing;
• respond to your support requests;
• monitor, maintain, secure, and improve the Service and prevent fraud, abuse, and unauthorized sharing; and
• comply with legal obligations.

Legal bases (where GDPR applies): performance of our contract with you; your consent (for marketing and non-essential cookies); our legitimate interests (securing and improving the Service, preventing abuse); and compliance with legal obligations.

We do not sell your personal data.

We share information only as needed to operate the Service, with providers such as:

• Payment processor — our third-party payment processor — subscription billing and payments.
• Email provider — Resend — transactional and, with consent, marketing email.
• Hosting and security — Cloudflare — hosting, delivery, and security.
• Sign-in provider — Google (optional) — authentication.
• Community platform — Discord — community access and the community feed.
• Scheduling — our third-party scheduling provider — mentorship bookings.
• Analytics — our analytics provider — usage analytics.
• Trading-platform / broker APIs — the trading platforms and broker APIs we integrate with (for example cTrader / MetaTrader 5 / TradingView) — to operate the MA Model Trading Bot, license validation, and indicator access.

These providers process data only as needed to perform their function and under their own terms. We may also disclose information where required by law, to protect our rights, or in connection with a transfer of the Service.

We use essential cookies to keep you signed in and to secure the sign-in flow. We may use analytics cookies to understand usage. Where required, we ask for your consent to non-essential cookies. You can control cookies through your browser settings; disabling essential cookies may break parts of the Service.

We keep personal information for as long as your account is active and as needed to provide the Service, then only as long as necessary for legitimate business, legal, tax, accounting, and dispute-resolution purposes, after which we delete or anonymize it. Payment and transaction records may be retained for the period required by law.

Depending on where you live, you may have some or all of these rights:

6.1 GDPR (EEA/UK): access; rectification; erasure (“right to be forgotten”); restriction of processing; data portability; objection to processing (including direct marketing); withdrawal of consent at any time; and the right to lodge a complaint with your local data-protection authority.

6.2 CCPA/CPRA (California): to know what personal information we collect and how it is used and shared; to access and delete your personal information; to correct inaccurate information; and to non-discrimination for exercising your rights. We do not sell or “share” (as defined by the CPRA) your personal information.

6.3 How to exercise your rights: contact us at [email protected]. We will verify your request and respond within the time required by applicable law. You may also update some information directly in your account.

matrades operates online and uses providers that may process and store data in countries other than yours, including outside the EEA/UK. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for such transfers. By using the Service, you understand your information may be processed in other countries.

We take reasonable technical and organizational measures to protect your information, including access controls and reliance on reputable providers (such as Cloudflare). Sensitive items such as license keys and broker-connection details are access-restricted. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Keep your account credentials and license keys private, and never share your broker withdrawal password with anyone.

The Service is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a minor has provided us information, contact us at [email protected] and we will delete it.

We may update this Privacy Policy from time to time. We will update the “Last updated” date and, for material changes, may notify you through the Service or by email. Continued use after changes take effect means you accept the updated policy.

Questions about this policy or your data? Contact us at [email protected].